Where will my favourite new jewels ship from?
Your new MISHO jewels will ship from either our Mumbai Studio or London office!
If you're ordering from within India, your jewels will ship directly from our Studio in Mumbai.
We try to dispatch most of our UK and EU orders from our London inventory but you might receive your piece directly from Mumbai incase it's out of stock in London.
I can't wait! How soon before I can take my MISHO jewels out for a spin?
Soon! We typically ship within 2-3 working days of receiving an order. Thereafter, it will usually take between 1-7 days to reach you depending on your location. We'll send you an email with tracking details when it's en route.
If you need your piece urgently, email us on firstname.lastname@example.org and we'll do our best to get it to you asap.
PS - don't forget to send us that selfie! We would love to see you in your new MISHO jewels!
It doesn't fit! Can I exchange it?
We want your MISHO jewels to feel like little heirlooms that you can treasure forever. If you're not a 100% happy with your purchase, we will do our best to exchange it for you.
Our exchange policy varies based on your location.
If you're not happy with your purchase we offer free exchanges in India. Please request an exchange within 72 hours of receiving your order.
UK / EU
Please request an exchange within 72 hours of receiving your order. Please note this exchange is subject to a small fee of £5.
Please request an exchange within 72 hours of receiving your order. Please note this exchange is subject to shipping charges.
Can I get a refund or cancel my order?
We do not offer refunds on purchases made on mishodesigns.com or with any of our stockists.
However, you can request a cancellation. If your order has not shipped we will process a refund within 15 working days.
What about customs and duties?
If you’re based in India you’ll receive your piece from our Mumbai studio duty free!
If you’re based in the UK your piece might be duty free if shipped from our London office. However, if your piece ships from our Mumbai studio it may be subject to custom duties. Drop us an email on email@example.com to check where your piece will ship from.
If you’re located in any other part of this beautiful world you might be subject to duties. It’s best to check your country's regulations before ordering. Import taxes, customs fees and/or other duties might be charged depending on your location. You will be responsible for these charges. MISHO will not be responsible for any additional charges that may apply.
Help! My checkout currency switches to INR!
There's absolutely nothing to worry about! You will pay the exact amount in your currency - we bear all transaction and conversion fees.
Our e-store is linked to our bank in Mumbai, it's why it shows you the final amount in INR.
How can I get in touch?
We are available every day from 10:30AM-6:00PM
Call us on:
Write to us on: firstname.lastname@example.org